FAQ
Returns & Exchanges
Can I return items if they don't fit or I don't like them?
Yes – you can return any item within 7 days of receipt , as long as it is unworn and in its original condition. Please note that you are responsible for the return shipping costs .
How does a return work?
Simply send us a short message with your order number and the reason for the return. We will then provide you with the necessary information for the return address. Once the item has arrived and been inspected, you will receive store credit , which you can redeem on your next purchase.
Is there also a refund?
We usually issue you a store credit voucher for returns. A full refund is only possible in exceptional cases, such as if an item differs significantly from the description or arrives damaged.
Who bears the return costs?
You are responsible for the return shipping costs. If possible, please use an insured shipping method to ensure your package reaches us safely.
What if my item was damaged or delivered incorrectly?
If anything is wrong, please contact us within 48 hours of receipt with photos. In such cases, we will, of course, cover the costs and arrange a replacement or refund.
Payment methods
What payment methods do you offer in your online shop?
You can conveniently pay with the following methods:
• Credit card
• Google Pay
• Apple Pay
• PayPal
Is there purchase on account?
We currently do not offer purchase on account. However, you can conveniently pay by credit card, Apple Pay, Google Pay, PayPal, or via TWINT (via Instagram ).
Condition & Authenticity
Are the clothes new?
Our items are hand-picked vintage pieces and therefore not new. Each piece has its own story and has been carefully checked for quality.
How do you check the authenticity?
We place great value on authenticity. We meticulously inspect each garment for branding, materials, and workmanship to ensure it's an original piece.
Are there any signs of wear?
Since these are genuine vintage items, slight signs of wear may be present. We always indicate the condition in the product description and in the pictures so you know exactly what to expect.